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Cancellations, returns and refunds |
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1. My Frivenco.com delivery included the wrong product, what do I do?
Please contact us as soon as possible and we will decide together the best way to resolve this issue.
2. My Frivenco.com product was damaged on arrival, what do I do?
Please contact us as soon as possible and we will decide together the best way to resolve this issue.
3. My Frivenco.com product is faulty, what do I do?
Please contact us as soon as possible and we will decide together the best way to resolve this issue.
4. Can I return a bedding product?
Once
the packaging has been opened on a mattress, for reasons of hygiene and
safety, we are unable to refund or exchange it unless it is faulty.
5. Can a different account be credited with a refund?
Sorry. A refund will always be made to the card used for payment.
*None of the above conditions affect your statutory rights when goods are faulty, or not as described.
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