1. How do i buy online?
Visit step-by-step guide on Frivenco.com for help.  

2.Can i buy online today?
Yes, if you have a credit card.

3. Why is the delivery only available in Singapore?
Frivenco.com is a new shopping channel, and may not cover your country at the moment. We are working with business partners to bring our lifestyle products to your country as soon as we can. 

4. Can I order 24 hours, 365 days a year?
Yes. We will deliver the items to your house within 5 working days. 

5. Is there a limit to the number of products I can buy online at any one time?
There is a limit of 10 pieces per item per purchase. If you are interested in quantity more than 10 pieces per item, we will be glad to serve you on Corporate Sales. However, during promotional offers, you may be limited for certain products 

6. Why are there products on the site that I cannot buy online?
The majority of the new Friven & Co. products are available at Frivenco.com. In the meantime we are working to put all the items online on our Friven & Co product catalogue. If you are interested to see more items, you may also be interested to see what you can find at Friven & Co. stores. 

7. Will prices at Frivenco.com be lower than in Friven & Co. stores?
Frivenco.com’s product prices will normally be the same as store prices. Occasionally, in-store promotions will mean some prices in store are temporarily lower.  

8. What if I change my mind after I have placed my order?
To make changes to your order, click on "Contact Us" to call us. We will try our best to help you on the changes if the products have not been delivered to our courier partner. 

9. How will I know that my order is being processed?
Within 24 hours of placing your order, you will receive an Order Acknowledgement email from Frivenco.com. This is also your official receipt. We will inform you of the stage of delivery by email accordingly.  

10. Do I need a password or user profile?
No. But creating them as you finish your first order will make your next visit even easier. 

11. I have forgotten my password. What do I do?
Go to My Profile and click on ‘Forgot your password?’ Follow the instructions on screen 

12. My user profile does not work. What do I do?
Check that you have correctly entered the email address and password you registered with us. If it still doesn’t work, please contact us through the email address given. 

13. Are my personal details given to third parties?
We sometimes need to hire other companies to help us provide our services. We limit the information we give them, to ensure this is only used for the fulfillment of your order. They are strictly monitored by Friven & Co. in order to make certain our customer privacy is always protected

14 . What do the dimensions under each product at the online store mean?
The dimensions indicated for each product at the online store refers to the sizes of the packagings. This is because customers would usually want to know what size of a parcel to expect, as well as an estimated postage. The sizes are as follows for our bedlinen:

Fitted Bedsheets	Dimensions(in CM)
Single	91x191
Super Single	107x198
Queen	152x191
King	183x198
Super King	200x200
Quilt Covers
Single	140x211
Queen	211x211
King	246x211
Super King	260x230
Pillow Case/Sham	37x107
Bolster Case	51x76

  The height of fitted bedsheet differs across different ranges, from 20cm to 40cm.

1. How do I pay?
At present, you may pay with all major credit cards

2. How safe are my personal details and credit card information?
The security of our customers’ details is a number one priority for us. We work with a fully integrated and secure checkout process. All payment details are secure at all times 

3. Can I pay for my order on delivery?
Sorry, you must pay when you order, using your credit card 

4. I have a Friven & Co VIP card. Can I get the VIP discount buying online?
As we are absorbing the delivery charges at the moment, the VIP discount will not be available at Frivenco.com at the moment. 

5. Will I get a receipt?
Your Order Acknowledgement email is your official receipt, you will receive this within 24 hours of placing your order. We suggest you print a copy and keep it safe 

6. Where can I see how much GST I’m paying?
GST is displayed in steps at the Checkout. It is also in your Order Acknowledgement email. 

1. When will my delivery arrive?
The majority of products will be with you within one week of placing your order.
As you finalise your order, you’ll be advised when it should be available. This information is also in your Order Acknowledgement email. Within 24 hours of placing your order we will send you a Delivery Advice email, confirming your delivery date and whether the delivery will be by parcel courier or truck delivery. 

2. What if I’m out when you deliver?
With a parcel delivery, if there is no one in, the courier will leave your parcel with a neighbour and leave a card with contact details for alternative delivery or collection.
With a truck delivery, we'll contact you 24-48hrs before your delivery to confirm the date and indicate if the truck delivery team will be with you in the morning or afternoon. If you want to specify a particular time, contact us in advance, and we’ll do our best to suit you. Leave the specified time in the Comment field. 

3. How much will delivery cost me?
During this promotional period, delivery of purchases done in Frivenco.com will be free of charge. After the promotional period, we add a delivery charge when you order at Frivenco.com which depends on what you order. We will absorb the delivery charges if your purchase if more than SGD$500 in a single receipt. 

4. Will I be able to order online and then pick up in the store?
Sorry. All orders are delivered. But you can make returns to the store. Please read Cancellations, returns and refunds

5. Can I order delivery to a different name or address?
Yes, as long as the delivery address is within Singapore main land.